Refund Policy — Kali GPT

Last updated: October 2, 2026

This Refund Policy applies to purchases of the digital product Kali GPT, available through kali-gpt.com.

Kali GPT is a digital product delivered electronically. Because of the nature of digital products, refunds are subject to the conditions described below and to any mandatory consumer rights applicable in the customer's jurisdiction.

1. Digital Product

Kali GPT is an AI-powered cybersecurity assistant designed to support users working with the Kali Linux ecosystem, cybersecurity, ethical hacking, penetration testing, security training, and related activities.

The product is delivered digitally. No physical product is shipped.

2. General Refund Policy

Because Kali GPT is a digital product that may be made available immediately after purchase, all purchases are generally considered final once the product has been accessed, downloaded, or otherwise made available to the customer, except where a refund is required by applicable law or where a refund is expressly provided for under this policy.

Customers are encouraged to review the product description, features, system requirements, and other available information before completing their purchase.

3. Right of Withdrawal for Digital Content

Where applicable consumer protection laws provide a statutory right of withdrawal for online purchases, the customer may be required to expressly request that delivery of the digital content begin immediately.

Where permitted by applicable law, the customer may acknowledge that they lose their statutory right of withdrawal once delivery of the digital content has begun.

Nothing in this policy is intended to exclude or limit any mandatory statutory consumer rights that cannot legally be waived.

4. Circumstances Where a Refund May Be Considered

Although purchases are generally non-refundable after access or delivery, Kali GPT may review refund requests in the following circumstances.

4.1 Product Not Accessible

If the customer has successfully completed payment but cannot access or download Kali GPT due to a technical problem attributable to Kali GPT, the customer should contact our support team.

We will first attempt to resolve the issue or restore access.

If the issue cannot reasonably be resolved, a refund may be issued.

4.2 Major Technical Defect

If Kali GPT contains a significant technical defect affecting an essential feature that was expressly presented as part of the product at the time of purchase, and the defect cannot reasonably be corrected, the customer may request a refund.

The customer may be asked to provide sufficient information to reproduce or verify the reported issue.

4.3 Duplicate Payment

If the customer has accidentally been charged more than once for the same order, they may contact us so that the transactions can be reviewed.

After verification, duplicate charges may be refunded.

4.4 Unauthorized Transaction

If a customer believes that a transaction was made without their authorization, they should contact us as soon as possible.

We may request information necessary to verify the transaction and investigate the matter.

5. Circumstances Where Refunds Are Generally Not Available

Unless required by applicable law, refunds will generally not be provided for:

• Change of mind after purchase;

• Failure to use the product after purchase;

• The product not meeting personal expectations;

• Lack of technical knowledge or experience;

• Incompatibility with an unsupported environment or configuration;

• Improper use of the product;

• Problems caused by the customer's computer, operating system, network connection, or other equipment;

• Problems caused by third-party software, services, APIs, platforms, or infrastructure;

• Failure to follow the installation or usage instructions;

• Loss or deletion of files required to use the product;

• A customer's inability to use a feature because of changes to a third-party service;

• Requests made after the product has been accessed or downloaded where the product operates substantially as described;

• Any use of the product that violates our Terms of Sale, license terms, or applicable law.

6. Third-Party Services

Kali GPT may interact with or depend on third-party software, services, APIs, platforms, operating systems, or technologies.

Changes, interruptions, restrictions, or failures affecting third-party services that are outside our reasonable control do not automatically constitute a defect in Kali GPT.

We may nevertheless review individual cases where a third-party issue materially prevents the customer from using the product as purchased.

7. Reporting Technical Problems

Customers are encouraged to report technical problems as soon as possible after purchase.

For faster investigation, we recommend submitting technical issues within 7 days of purchase.

This recommended reporting period does not limit any statutory rights or remedies that may apply under applicable law.

8. How to Request a Refund

Refund requests should be sent to:

contact@kali-gpt.com

Please include, where available:

• Full name;

• Email address used for the purchase;

• Order number;

• Purchase date;

• A detailed description of the issue;

• Screenshots, error messages, or other relevant technical information.

We may request additional information when necessary to investigate the request.

9. Refund Review Process

Once a refund request has been received, we may:

1. Verify the order and payment;

2. Review the issue reported by the customer;

3. Request additional information if necessary;

4. Attempt to provide technical assistance or a corrective solution;

5. Determine whether the request qualifies for a refund under this policy or applicable law.

If a refund is approved, it will generally be issued to the original payment method used for the purchase, where technically possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

10. Effect of a Refund

When a refund is granted, Kali GPT may revoke or terminate the customer's access or license associated with the refunded purchase.

Following a refund, the customer must cease using, copying, distributing, or otherwise exploiting the product to the extent that such use is no longer covered by a valid license.

11. Statutory Consumer Rights

This Refund Policy does not exclude, restrict, or replace any mandatory consumer protection rights applicable to the customer.

Where applicable law provides a mandatory right to a refund, repair, replacement, price reduction, cancellation, or other remedy, such legal rights will prevail over any conflicting provision of this policy.

12. Fraud Prevention

To protect both our customers and our business against fraudulent or abusive transactions, we may conduct reasonable verification before approving a refund.

Refund requests involving fraudulent activity, materially false information, or abuse of the refund process may be refused, subject to applicable law.

13. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy from time to time to reflect changes to Kali GPT, our business practices, or applicable laws and regulations.

The version published on the website at the time a refund request is submitted will generally apply, subject to mandatory legal requirements.

14. Contact

For questions regarding this Refund Policy or to submit a refund request, please contact us:

Kali GPT
Email: contact@kali-gpt.com
Website: kali-gpt.com